Question 1

Who actually does the work?

Accepted Answer

Dean Finlayson scopes, builds and looks after every system. Nothing is handed to a junior or an outsourcer.

Question 2

Do I own what you build?

Accepted Answer

Yes. Accounts, data and workflows are set up in your name. If you stop the monthly plan, you keep everything.

Question 3

What happens if something breaks?

Accepted Answer

The monthly plan includes monitoring, so most problems are spotted before you notice them. Anything urgent gets a response within the support hours agreed in your plan.

Question 4

How quickly will I see something working?

Accepted Answer

The first piece usually goes live within 1 to 3 weeks of sign-off, depending on the service.

Question 5

Can I start small?

Accepted Answer

Yes. Each service has a smaller first level, and the Systems Review gives you a costed plan before you commit to a build.