A new team member for the jobs nobody has time for

How it works

Pick the job: answering customer questions, qualifying enquiries, sorting the inbox or helping staff find the right procedure. Your digital staff member learns your prices, your policies and the way you talk to customers. It has its own name and a voice that fits your brand. It works to written rules, hands over to a named person when it should, and every conversation is there for you to read. You decide what it can do on its own and what needs your sign-off.

Who it's for

Businesses where staff spend hours answering the same questions, looking things up, drafting routine emails or chasing information.

Signs you need it

• The same 20 questions get answered every day.
• New staff interrupt senior staff to find things.
• Nobody gets to the bottom of the inbox.
• Customers wait overnight for simple answers.

What it does

Each digital staff member is built for one role and trained on your own documents, prices, policies and past answers. It's connected to the tools it needs, such as your calendar, CRM, order system and shared drive. It works within written rules and passes anything outside them to a named person. Every conversation is logged and reviewed.

Custom AI agents

Roles we build

Customer service

Works in website chat, WhatsApp and email. Answers questions, tracks orders, takes bookings and logs issues.

Sales assistant

Works in website chat, email and WhatsApp. Qualifies enquiries, answers product questions and prepares quote requests for your sign-off.

Office administrator

Works in email and the calendar. Sorts the inbox, drafts replies for approval, schedules meetings and fills in forms and records.

Internal knowledge assistant

Works in Slack, Teams and email. Answers staff questions about procedures, products and policies from your own documents.

Onboarding assistant

Works in email and chat. Walks new staff or new customers through set steps.

What's included

Role design

What it does, what it never does, when it hands over, and its tone of voice.

Knowledge base

Your documents, FAQs, price lists and policies, prepared so answers are accurate and current. You can update it yourself.

Persona

A name and writing style, with an optional voice and avatar, matched to your brand.

Channels and tools

Chat, WhatsApp, email, Slack or Teams, connected to your calendar, CRM, order or job system and shared drive.

Guardrails

Approved answers, rules for handing over, and your approval before anything leaves the business, if you want it.

Testing

Run against your real past questions before launch.

Monitoring

Conversation logs, a monthly accuracy review and retraining as the business changes.

Three ways to start

Core

One role, one channel, a knowledge base and handover to a person.

Standard (recommended)

One role on up to three channels, two tool connections, actions such as bookings and record updates, and a monthly accuracy review.

Extended

A team of two to four roles sharing one knowledge base, custom connections, approval steps, and a voice and avatar.

What you get at the end

Your live assistant or assistants, a knowledge base you can update, a document setting out each role and its rules, access to every conversation log, and a monthly review report.

How long it takes

Core takes 2 weeks, Standard 3 to 5 weeks and Extended 6 to 8 weeks.

How we measure it

Conversations handled, the share resolved without a person, estimated hours saved, how often it hands over, and the accuracy score from the monthly review.